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Description of a robot and / or control problem

Our hotline staff are ready to process your request promptly. Please note that only a fully completed form can be accepted for processing.

Client
Company * 
Address * 
E-mail * 
 
Contact at customer’s plant * 
Telephone number * 
   
Robot data
Robot type
 
Robot serial number * 
(if unavailable, cabinet serial number)
Control cabinet type Application
Software designation * 
(from 'Help' menu, menu item 'Info' or 'Version')
   
Problem description
Fault description / analysis * 
How often did/does the fault occur?
When did/does the fault occur?
Under what conditions did/does the fault occur?
Does the fault occur in more than one robot/controller? * 
If in a specific group, which?
Did/does the fault occur at a specific point in a program? * 
If yes, please describe the program sequence
What steps have already been taken to eliminate the fault?
Please attach a complete memory dump including log directory as a file
Memory dump
Log directory
 
Policies and pricing information
Please attach a complete memory dump including log directory as a file
 I confirm that I have read the  price information .
Subject to the  General Terms  of KUKA Roboter GmbH
 
   
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