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Technical Support
 

Technical Support

KUKA Technical Support is there to help whenever you need it – right from the start and round the clock: from commissioning and production support services to our 24-hour hotline. This makes maximum system availability something you can rely on. Here is an overview of the support services offered by KUKA:

 

COMMISSIONING

Experienced KUKA specialists are on hand in all phases of commissioning. This starts with the first application steps and continues with the efficient integration of the robot into your production system.

UPGRADE / RETROFITS

Take advantage of KUKA’s support with upgrades for hardware and software. We can also help you with flexible program adaptation and rebuilds if you wish to adapt a robot to new processes.

ROBOT PROGRAMMING

In addition to the technical prerequisites, optimal integration of the robot into your application depends on the right programming. Step by step, your employees are guided by KUKA with precise programming instructions.

24-hour hotline

Always at your service: KUKA offers you reliable telephone support by technical experts 365 days a year – also with remote diagnosis on request.

PRODUCTION SUPPORT

From the start of production to ongoing optimization, KUKA is at your side. Together with you, we strive to maintain and increase the efficiency and productivity of your system during production.

ON-SITE SERVICING

KUKA robot specialists are on call at any time of the day or night in 30 countries – and thanks to an extensive service network, they can be with you on site very quickly. This saves you long – and costly – downtime.

MAINTENANCE / SERVICING

Benefit from our preventive maintenance management for maximum system availability. The modular structure of KUKA’s service agreements guarantees that you get exactly the level of service support that you need.

SPARE PARTS SERVICE

The highest spare parts availability on the market – guaranteed for up to ten years – together with the modular design of KUKA products, ensures fast replacement of the defective component.
 
   
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