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Field Service Technician

Job Description:

Reporting to the Manager – Customer Services, the successful candidate will execute assigned robotic/automation jobs, including onsite installation, repair and follow up on service escalations. Travels to customer sites and other KUKA locations in Canada, the US, and internationally. Keeps accurate records of service calls, maintains inventory of service parts, tools, and test equipment. Services are provided in-house, on-site, and/or via telephone. Develops technical credibility and rapport as a direct interface to our customers. Ensures customer satisfaction while identifying new sales opportunities and reports those opportunities to the sales team. Performs repair of electrical, mechanical, and programming problems related to KUKA equipment. On time follow up and documentation of the problems via timely field service reports is mandatory to ensure continued customer satisfaction.  

Key Responsibilities:

  • Provide field support for troubleshooting and repair of industrial robots and related equipment.
  • Diagnose problems through analytical troubleshooting techniques to determine root cause and repair.
  • Provide technical support to customers in person or over the phone for start-up of new products.
  • Provide in house technical support for the assembly and commissioning of products prior to shipment.
  • Communicate with customers to explain issues, action plans and timelines.
  • Clearly and concisely document all issues in a timely manner for internal documentation updates and to ensure complete customer satisfaction.
  • Associate degree plus 2 years of experience or equivalent combination of education and related experience.
  • Hands-on experience with servo control technology and troubleshooting.
  • Basic programming skills.
  • Ability to read and interpret mechanical, electrical, electronic, etc. prints and related technical documentation.
  • Analytical troubleshooting skills, mechanical, electrical, electronic and communication protocol experience.
  • Knowledge of electrical theory as it applies to low voltage control circuits.
  • Strong interpersonal and communication skills, oral and written, and the ability to effectively respond to customers’ questions.
  • Customer Service fundamentals - the ability to effectively deal with customer complaints.
  • Ability to read, write, speak, and understand English. 
  • Strong MS Office computer skills and experience with PC based systems and information technologies.
  • Ability to achieve results and to meet schedules and budgets.
  • Strong planning and organizational skills.
  • Valid driver’s license from the Canadian Province of residence free of any legal restrictions required.
  • Valid Passport and eligible to work long-term status in Canada.
  • Canadian electrical code training and knowledge and applicable CSA standards for robotics safety.
  • German and/or French language skills are an asset.
Start date
Start date is determined upon the successful completion of the interview process.
Email resume to or fax it to Human Resources 586-465-8706.  Direct hires only.  No phone calls please.
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